What if I miss a lesson?

Missing a lesson without contacting the learner more than 24-hours in advance is very harmful to the coach-learner relationship. It also reduces trust between you and the platform. Please refer to the following no-show cancellation policy as found in the Coach User Agreement:

• First missed lesson: The coach receives a warning. The coach must contact the platform (info@talentingo.com) to confirm that they understand the cancellation/no-show policy.
• Second missed lesson: The coach will be excluded from the search algorithm for 7 days. The coach can proceed to open their schedule to regular learners. Lessons that have already been booked can go ahead as scheduled.
• Third missed lesson: The coach will be excluded from the search algorithm for 14 days. The coach can proceed to open their schedule to regular learners. Lessons that have already been booked can go ahead as scheduled. 
• Fourth missed lesson: All lessons are automatically unscheduled. Coach profile is permanently deactivated. 

If multiple no-shows or last-minute cancellations occur on the same day, up to 3 lessons will count as 1 no-show. More than 4+ will count as 2 no-shows.